Skip to main content

Documentation Index

Fetch the complete documentation index at: https://billing-help.nace.ai/llms.txt

Use this file to discover all available pages before exploring further.

​
When a client opens a dispute

  1. Client opens dispute — The client raises the dispute (e.g. in the client portal or by contact).
  2. Internal review — The billing team reviews the dispute: contract, timesheet, and the invoice line items and citations.
  3. Resolution and adjustment — We resolve the dispute (e.g. correct the invoice, issue a credit, or confirm the original invoice) and make any needed adjustments in the system.

​
What to do

  • Use the Billing app to view the invoice, supporting documents, and NAPA’s citations (where each line item comes from).
  • Follow your team’s process for logging disputes and updating status.
  • For escalation or unclear cases, see Contacts and support.